EW
non voice process
e-Whiz Solutions Pvt. Ltd. · Pune
Pay₹13,000–28,000a month, as listed
WherePuneMaharashtra
TypePart time
Posted28 Sep9 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list2 named
EnglishData entry
About this job
Non-Voice Process Associate / ExecutiveRole OverviewThe Non-Voice Process Associate handles customer inquiries, processes transactions, and updates databases entirely through text-based communication. The ideal candidate has strong written English skills, fast and accurate typing abilities, and high attention to detail.Key Responsibilities
- Customer Support
- Answer customer questions and resolve issues via live chat, email, and social media channels.
- Data Management
- Perform accurate data entry, update customer records, and verify documents in the internal database.
- Ticket Management
- Track, prioritize, and close support tickets based on urgency and company service level agreements (SLAs).
Cross-functional Collaboration: Coordinate with internal teams or other departments to resolve complex client requests.
Quality & Compliance: Follow standard operating procedures (SOPs) and data privacy regulations while maintaining high customer satisfaction (CSAT) scores.
Age criteria 18 to 29 years
- Pay
- ₹13,000.00 - ₹28,000.00 per month
- Work Location
- In person
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