Customer Support Executive (CSE)

XELEMENTS HEALTH PVT. LTD. – Healthcare / Medical Devices

CUSTOMER SUPPORT EXECUTIVE

Clinical Operations

LOCATION

Ambattur, Chennai

EXPERIENCE

0 – 2 Year (Freshers Welcome)

WORK MODE

In-Person (Night Shift)

FUNCTION

Patient & Partner Support

JOB SUMMARY

XElements Health Pvt. Ltd. is hiring a Customer Support Executive to serve as the primary point of contact for patients and channel partners throughout a diagnostic monitoring study.

The role spans the full study lifecycle — pre-study scheduling and patient briefing, in-study support and troubleshooting, and post-study coordination through report delivery.

Fresh graduates with strong communication skills and an interest in healthcare operations are encouraged to apply. Comfort speaking directly with patients — many of whom may be elderly or anxious — is essential.

KEY RESPONSIBILITIES

Serve as the primary point of contact for patients throughout the study lifecycle, ensuring a smooth and supportive experience.

Assist distributors and channel partners with day-to-day operational queries, dispatches, returns, and onboarding activities.

Coordinate with internal clinical, logistics, and reporting teams to ensure studies are completed on schedule.

Maintain accurate records and prepare periodic MIS reports on study volume, turnaround time, and open issues.

Address patient and partner concerns promptly and escalate clinical or technical issues to the appropriate internal teams when required.

REQUIREMENTS

Bachelor's degree — Life Sciences, Nursing, Biomedical, Paramedical, or any other discipline.

Freshers are welcome to apply. Prior internship or project experience in customer support, healthcare operations, clinical coordination, or patient services will be an added advantage.

Basic knowledge of MS Excel and computer applications.

Strong written and verbal communication skills with a calm and empathetic approach.

Good attention to detail and the ability to manage multiple tasks effectively.

PREFERRED

Interest in healthcare, diagnostics, medical devices, or patient support services.

Ability to communicate confidently with patients and channel partners.

Good organizational and problem-solving skills.

Willingness to learn and work collaboratively with cross-functional teams.

Exposure to customer service, healthcare projects, or internships will be an added advantage.

LANGUAGE REQUIREMENTS

MANDATORY · 2 + 1

Tamil, English and Hindi — mandatory.

Plus at least one of

Telugu or Kannada.

Contact HR

8637452328 (Krishnan P)

Candidates fluent in more than one regional language will be given preference.

Pay

₹15,000.00 - ₹35,000.00 per month

Language

Hindi (Required)

Kannada (Preferred)

Telugu (Preferred)

Shift availability

Night Shift (Required)

Work Location

In person