Customer Support Associate

Job Description for Customer Support Executive at Homeless Care Foundation

Location

Janakpuri, New DelhiOrganization: Homeless Care FoundationEmployment Type: Full-Time (In-Office)

About the Organization

Homeless Care Foundation is a non-profit organization dedicated to serving homeless, abandoned, destitute elderly individuals, children, and underprivileged communities through various welfare and humanitarian initiatives. We are looking for a dedicated and professional Customer Support Executive to strengthen our donor relations and communication processes.

Key Responsibilities

Serve as the first point of contact for the organization through phone calls, emails, and online communication channels.

Handle email support, chat support, and donor inquiries in a timely and professional manner.

Conduct cold calling and follow-up calls with prospective donors, supporters, and leads generated through campaigns.

Coordinate with existing donors and maintain healthy relationships through regular communication.

Maintain and update donor records, interactions, and follow-ups in the CRM system.

Resolve queries, provide information about organizational programs, and assist donors with donation-related support.

Generate reports and maintain accurate records using Microsoft Excel and other office applications.

Collaborate with fundraising and operations teams to ensure effective communication and donor engagement.

Ensure high standards of customer service and professional communication at all times.

Required Qualifications & Skills

Graduate in any discipline.

4–5 years of experience in Customer Support, Customer Service, Telecalling, CRM Management, or a similar role.

Excellent verbal and written communication skills in Hindi and English.

Proficiency in CRM software, Microsoft Excel, MS Word, and Microsoft Office Suite.

Strong interpersonal, coordination, and relationship management skills.

Ability to handle multiple tasks and work in a target-oriented environment.

Experience in NGO, fundraising, donor relations, or customer-facing roles will be an added advantage.

Desired Attributes

Professional and courteous communication style.

Strong follow-up and problem-solving skills.

Self-motivated and detail-oriented.

Passion for social causes and community service.

Compensation

Salary

As per experience and organizational norms.Performance-based growth opportunities.

How to Apply

Interested candidates may send their updated resume to the organization’s email with the subject line: "Application for Customer Support Executive – Janakpuri, New Delhi" or can directly reach us at +91 9625556997.

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Cell phone reimbursement

Food provided

Work Location

In person