Customer Support Executive (CSE)

KRA

• · Conduct outbound calls to customers to collect feedback on products and services.

• Monitor and analyze customer ratings and reviews across various platforms.

• Contact dissatisfied customers and work towards resolving their concerns.

• Convert negative ratings and feedback into positive customer experiences.

• Escalate unresolved complaints to relevant departments and ensure timely closure.

• Maintain records of customer interactions, feedback, and resolutions.

• Identify recurring customer issues and share insights with management.

• Drive customer satisfaction, loyalty, and positive brand perception.

• Follow up with customers after resolution to ensure satisfaction.

• Prepare daily and monthly reports on feedback, ratings, and complaint trends.

Job Type

Full-time

Pay

₹16,000.00 - ₹16,500.00 per month

Work Location

In person