Customer Experience Manager

• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.

Job Type

Full-time

Pay

₹18,500.00 - ₹35,000.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Provident Fund

Education

• Bachelor's (Preferred)

Experience

• Customer service: 7 years (Preferred)
• Customer support: 4 years (Preferred)

Work Location

In person