Guest Relation Executive

Guest Relations Executive (GRE) / Host / Hostess Restaurant: By The Bay Position Summary : The Guest Relations Executive (GRE) / Host / Hostess is the first point of contact for guests and is responsible for creating a warm, professional, and memorable arrival experience. The role includes managing reservations, guest seating, VIP handling, customer engagement, and ensuring exceptional guest satisfaction throughout the dining experience. Key Responsibilities: Guest Reception & Experience Welcome all guests with warmth, professionalism, and confidence. Escort guests to their tables and ensure comfortable seating arrangements. Maintain a positive first impression and uphold the restaurant's brand image. Engage with guests throughout their visit to ensure satisfaction. Handle guest concerns and feedback promptly and professionally. Reservations & Table Management Manage reservations through phone, WhatsApp, social media, and reservation platforms. Maintain an accurate reservation diary and waitlist. Optimize table allocation to maximize covers and minimize waiting time. Coordinate with floor managers regarding table availability and VIP bookings. VIP & Customer Relationship Management Recognize and personally attend to VIP guests and regular patrons. Maintain guest preference records and special occasion notes. Assist in organizing birthday celebrations, anniversaries, and special events. Build relationships that encourage repeat visits and customer loyalty. Sales & Promotion Inform guests about ongoing promotions, events, and special menus. Encourage advance reservations and repeat bookings. Assist in generating leads for corporate bookings, private events, and parties. Communication & Coordination Coordinate closely with service, kitchen, bar, and management teams. Ensure smooth guest flow during peak hours. Communicate special guest requests to relevant departments. Appearance & Brand Representation Maintain impeccable grooming and professional appearance at all times. Act as a brand ambassador for By The Bay. Uphold hospitality standards and create a premium guest experience. Requirements : Graduate preferred. Experience in hospitality, luxury retail, aviation, hotels, restaurants, or customer service preferred. Freshers with excellent communication and personality may also apply. Fluency in English and Hindi. Excellent interpersonal and guest-handling skills. Strong presentation and grooming standards. Ability to work evenings, weekends, and holidays. Preferred Candidates: Former Air Hostess / Cabin Crew Hotel Management Graduates Front Office Executives Luxury Retail Professionals Experienced Restaurant Hosts/Hostesses Key Performance Indicators (KPIs)Guest satisfaction scores and reviews. Reservation conversion rate. Repeat guest visits. VIP guest management and retention. Reduction in guest wait times. Positive online review mentions related to service and hospitality. Reporting To : Restaurant Manager / General Manager Ideal Personality Traits: Confident and articulate Pleasant and approachable Excellent grooming and etiquette Problem-solving mindset Guest-centric attitude Energetic and proactive Ability to remain calm under pressure At By The Bay, the GRE is not just a receptionist—it is a hospitality ambassador responsible for delivering a luxury guest experience from arrival to departure.