Assistant Customer Relationship Manager

Assistant – Customer Relationship & Client Coordination Company: VetLesions Veterinary Diagnostic Laboratory Location: Bengaluru Employment Type: Full-time Reporting to: Customer Relationship Manager / Operations Manager Role Summary The Assistant – Customer Relationship & Client Coordination will support the CRM and operations team in managing day-to-day communication with veterinary clinics, hospitals and clients. The role primarily involves client coordination, sample pickup arrangements, report follow-up, WhatsApp/telephone communication, maintaining client records and assisting with customer service activities. Key Responsibilities - Handle incoming calls and WhatsApp messages from veterinary clinics and clients. - Coordinate sample collection and pickup requests with the collection team. - Follow up on pending sample pickups and report status. - Inform clients regarding availability of completed reports. - Coordinate with laboratory staff regarding urgent or delayed reports. - Maintain accurate client and clinic contact details. - Record daily calls, enquiries, pickups, complaints and follow-ups. - Escalate technical or diagnostic queries to the concerned pathologist. - Assist the CRM in maintaining relationships with existing veterinary clinics. - Assist in contacting prospective veterinary clinics and introducing VetLesions services. - Schedule client visits and meetings for the CRM/management team. - Collect client feedback and communicate concerns to the concerned team. - Send routine payment reminders as instructed by the CRM/Accounts team. - Maintain proper documentation and daily activity reports. - Assist in other client coordination and operational activities assigned by management. Desired Skills - Good communication skills in English and Kannada - Pleasant telephone manner - Good WhatsApp and computer skills - Basic knowledge of MS Excel/Google Sheets - Good follow-up and coordination skills - Ability to communicate professionally with veterinarians and clinic staff - Ability to multitask and work under pressure - Willingness to learn about veterinary diagnostic tests Qualification & Experience - Graduate in any discipline. - Graduates in Veterinary Science, Life Sciences, Biotechnology, Healthcare Management or Business Administration will be preferred. - Freshers may be considered. - 0–2 years of experience in customer service, healthcare, diagnostics, veterinary services or sales coordination is desirable. Performance Expectations The candidate will be evaluated primarily on: 1. Timely response to client enquiries 2. Effective sample pickup coordination 3. Timely report follow-up 4. Accuracy of client records 5. Quality of communication with clinics 6. Proper follow-up of pending issues 7. Client satisfaction 8. Support provided to the CRM and operations team Compensation ₹18,000–₹25,000 per month, depending on qualification and experience. Performance incentives may be provided based on company policy. Career Progression Assistant – Customer Relationship & Client Coordination → Customer Relationship Manager → Senior CRM / Business Development Manager

Pay

₹15,000.00 - ₹23,000.00 per month

Ability to commute/relocate

Hebbal, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education

Bachelor's (Required)

Experience

Customer service

3 years (Required)

Language

English (Required)

Shift availability

Day Shift (Required)

Night Shift (Required)

Work Location

In person