Customer Relationship Manager

Role Overview

As a Customer Relationship Manager, you will be the single point of contact for

Parents & students enrolled in music classes

Tutors teaching within your assigned cluster

You will ensure smooth operations, high satisfaction, and strong retention—acting as the face of Upkraft on the ground.

Key Responsibilities

Tutor Coordination & Management

Onboard tutors for your cluster and ensure smooth class execution

Coordinate trial classes, replacements, reschedules, and availability

Ensure tutors follow Upkraft’s teaching standards and code of conduct

Act as the bridge between tutors and parents for feedback and alignment

Cluster Ownership & Operations

Own day-to-day operations for your assigned societies/locality

Maintain accurate records of classes, students, tutors, and payments

Support class expansion, referrals, and renewals within the cluster

Work closely with central teams on operations, reporting, and improvements

Parent & Student Experience

Act as the primary contact for parents and students post-enrolment

Handle queries related to schedules, tutor allocation, class continuity, payments, and feedback

Proactively check in with parents to ensure satisfaction and learning progress

Resolve issues quickly and professionally to deliver a premium experience

What We’re Looking For

Must-Have

0–3 years of experience in customer success, relationship management, education ops, or field roles

Excellent communication skills (Hindi & English)

Strong ownership mindset and problem-solving ability

Comfortable coordinating with multiple stakeholders (parents, tutors, internal teams)

Willingness to travel within the city

Good to Have

Experience in ed-tech, coaching centres, music/dance academies, or society-based programs

Passion or familiarity with music, arts, or extracurricular education

Experience handling WhatsApp-based coordination and CRM tools

Why Join Upkraft?

Be part of a fast-growing education startup building something meaningful

High ownership role with real on-ground impact

Direct interaction with parents, students, and expert music tutors

Opportunity to grow into City Ops / Area Manager roles as we scale

Pay

₹25,000.00 - ₹30,000.00 per month

Work Location

Hybrid remote in Bengaluru, Karnataka