Customer Care Executive

Job Summary

We are looking for a confident, empathetic, and highly communicative Educational Counselor to guide students and parents in making informed decisions about educational programs and career opportunities.

The ideal candidate should have excellent verbal and written communication skills, a positive attitude, and the ability to understand students' requirements and recommend suitable courses or programs.

Key Responsibilities

Counsel students and parents regarding available courses, programs, admissions, and career opportunities.

Understand students' academic background, interests, goals, and requirements.

Provide accurate information about courses, eligibility, fees, admission procedures, and career prospects.

Handle incoming inquiries through phone calls, WhatsApp, email, and in-person meetings.

Follow up with prospective students and parents and convert inquiries into admissions.

Maintain regular communication with students throughout the admission process.

Build strong relationships with students, parents, and other stakeholders.

Address student queries and concerns professionally and provide appropriate solutions.

Conduct counseling sessions and presentations for students when required.

Maintain accurate records of leads, follow-ups, counseling sessions, and admissions.

Achieve assigned counseling and admission targets.

Coordinate with the admissions and academic teams to ensure a smooth student experience.

Stay updated on courses, educational trends, admission requirements, and career opportunities.

Required Skills

Excellent communication and interpersonal skills.

Strong verbal and written English communication.

Good listening and counseling skills.

Ability to confidently communicate with students and parents.

Empathetic, patient, and approachable personality.

Strong convincing and presentation skills.

Good follow-up and relationship-management skills.

Ability to handle multiple inquiries and tasks efficiently.

Basic knowledge of MS Office, CRM systems, email, and WhatsApp communication.

Target-oriented with a positive and professional attitude.

Qualifications

Bachelor's degree in Education, Business Administration, or a related field.

Candidates from any graduate background with strong communication and counseling skills may also be considered.

Previous experience in educational counseling, admissions, student support, or sales will be an advantage.

Preferred Candidate Profile

We are looking for someone who is

Confident and well-spoken.

Friendly and approachable.

A good listener and problem solver.

Comfortable speaking with parents and students.

Passionate about helping students achieve their educational and career goals.

Self-motivated and target-oriented.

Professional in appearance, communication, and behavior.

Pay

₹12,000.00 - ₹30,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Paid sick time

Paid time off

Work Location

In person