Customer Care Executive

boba bhai · Bangalore

Pay₹25,000–29,000a month, as listed

WhereBangaloreKarnataka

TypeFull time

Posted7 OctYesterday, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list29 named

Customer feedback collectionCustomer complaint handlingInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationOperations coordinationSpreadsheetsClient enquiry handlingInbound voiceKPI reportingInternal team coordination for query resolutionEnglishMetrics reportingLocal languageClient feedback collectionDaily operations report preparationStakeholder coordinationClient servicesCustomer relationship managementManagement reportingOrder issue resolutionHindiClient communication skillsInternal team coordination for issue resolutionComplaint resolution call handlingCommunication skillsTeam coordinationOperational performance reportingClient interaction via phone calls

About this job

We are looking for an Operations / Customer Support Executive to join our team in Bangalore.

If you enjoy interacting with customers, solving operational issues, and working in a fast-paced environment, we’d love to hear from you!

Key Responsibilities

Attend calls from customers and delivery riders regarding queries, complaints, and order-related issues.

Support restaurant operations and coordinate with the restaurant teams for smooth day-to-day operations.

Call customers to collect feedback on their orders and overall experience.

Share daily KPI and performance data with the restaurant team.

Coordinate with customers, riders, and restaurant teams to identify and resolve operational issues.

Candidate Requirements

Hindi and English communication skills are mandatory.
Good verbal communication and customer-handling skills.
Basic knowledge of MS Excel / data reporting.
Good problem-solving and coordination skills.
Comfortable working in rotational shifts.

Job Details

Location: * Bangalore
Working Days: * 6days a wee
Shifts: * Rotational
Week Off: * Rotational
Salary: * Based on experience and skill set
Pay: ₹25,000.00 - ₹29,000.00 per month

Benefits

Health insurance

Paid sick time

Provident Fund

Work Location: In person

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