Customer Support Executive (CSE)

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Job Title

Customer Support Executive – Voice Process (Axis Bank)

About the RoleWe are looking for a customer-oriented Voice Support Executive to represent Axis Bank. In this role, you will handle inbound calls, assist customers with their inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction.

Key Responsibilities

Respond promptly and professionally to inbound customer calls and inquiries.

Provide accurate and complete information using internal tools and guidelines.

Identify customer needs, resolve complaints, and escalate complex issues when necessary.

Maintain records of customer interactions, transactions, and feedback.

Follow standard communication procedures, guidelines, and bank policies.

Key Requirements & Qualifications

Education: Graduation is mandatory (must have provisional certificates). Students currently pursuing higher education or B.Pharm graduates are not eligible.

Languages

Excellent verbal communication in English and Hindi. Knowledge of a regional language is a plus.

Skills

Strong active listening, problem-solving abilities, typing speed, and basic technical troubleshooting.

Attributes

High patience, empathy, active listening, and the ability to multitask effectively.

Salary & Compensation

Fresher Range

₹16,200 CTC / ₹15,700 In-Hand

Experienced Range

Up to ₹23,000 CTC / Up to ₹17,500 In-Hand

Work Schedule & Benefits

Work Days

6 days a week with 1 rotational day off.

Transport

Free 2-way cab facility OR a Transport Allowance of ₹2,000/month (₹80/day).

Pay

₹16,000.00 - ₹23,000.00 per month

Benefits

Commuter assistance

Provident Fund

Education

Bachelor's (Preferred)

Language

Do you speak English and Hindi (Preferred)

Shift availability

Day Shift (Preferred)

Night Shift (Preferred)

Work Location

In person