Patient Coordinator

Key Responsibilities

Welcome and assist patients and their attendants with a courteous and professional approach.

Coordinate patient appointments, admissions, transfers, and discharge processes.

Guide patients through consultation, diagnostic tests, treatment, and follow-up appointments.

Act as a single point of contact for patients throughout their hospital journey.

Coordinate with doctors, nursing staff, diagnostic departments, pharmacy, billing, and insurance teams to ensure seamless patient care.

Address patient queries, concerns, and complaints, and escalate issues when required.

Ensure timely communication of appointment schedules, test reports, and treatment plans.

Assist patients with admission documentation, consent forms, and other required paperwork.

Facilitate insurance and corporate patient coordination by liaising with the billing and insurance departments.

Monitor patient satisfaction and collect feedback to improve service quality.

Maintain accurate patient records while ensuring confidentiality and compliance with hospital policies.

Coordinate follow-up appointments, post-discharge care, and patient education as advised by the clinical team.

Ensure patients experience minimal waiting time by coordinating effectively with relevant departments.

Support emergency patient coordination whenever required.

Prepare daily coordination reports and update patient status in the Hospital Information System (HIS).

Required Skills

Excellent communication and interpersonal skills.

Strong coordination and organizational abilities.

Empathy and patient-centric approach.

Ability to handle multiple tasks in a fast-paced hospital environment.

Good problem-solving and conflict-resolution skills.

Basic computer knowledge and familiarity with Hospital Information Systems (HIS)

Pay

₹23,625.00 - ₹30,000.00 per month

Work Location

In person