Store Manager

Target Achievement

Responsible for achievement of set Sales target for the store

Responsible for achieving targeted LFL Growths

Responsible for achievement of all store KPI targets.

Customer ServiceEnsure all staff and managers follow Meet, Greet and Direct Ensure staff and managers proactively resolve customers queries/complaints

Ensure customer feedback is captured & shared to Operations team & Franchisee Partner

Should be fluent in English communication

Ensuring 85%+ score on Mystery Shopping Audit

Ensure adherence to Visual Merchandise standards and delivering store displays as per POG guidelines

Stock Management & Process ControlsAdherence to Operations SOP as set by Carter’s HO Ops Team

Ensure implementation of Internal & Commercial Audit parameters Calendar Adherence on Commercial Audit report based on seasons/ process

Ensure timely sharing of all Ops and Commercial related reports from the Store as per prescribed formats and timelines

Ensure timely receipt and display of allocated stocks

Ensure all measures are taken to control shrinkage

Ensure feedback on product gaps & quality as per timelines and shared with HO

Ensure that all stock consolidation is executed as per timelines

Should possess Basic software skills like Excel, Power Point as well and has the ability to understand store related reports. Marketing, Promotions & Benchmarking

Ensure all marketing & promotional activities are executed as per timelines.

This includes closely tracking and monitoring marketing and promo performance to achieve the desired objective.

Ensure that the Visual Merchandising and plan-o-gram guidelines are followed as per the SOP

Ensure store competition benchmarking is done to as per the set timelines

Ensure marketing plans are aligned with franchisee, marketing team as well as Operations team before roll out

Ensure feedback from franchisee is shared with marketing team on regular basis and roll out.

Staff ManagementEnsure timely execution of staff engagement & training calendar

Ensure staff retention and engagement is high through motivation, coaching and guiding

Recruitment of staffs as per the SOP defined by Carter’s & cost agreed with franchisee partner

Ensure subordinates are groomed to take on higher responsibilities

Ensure staff productivity is maintained as per targets set

Responsible for creating & managing staff rosters as per the store operations guidelines

Monthly MIS to be shared with HR Handhold new joinee for the first three months through Buddy program.

Ensure all the training programs are driven through portal, adherence to pre/post assessment.

Ensure adherence to all the training program defined as per the training calendar

Pay

₹35,000.00 - ₹50,000.00 per month

Benefits

Provident Fund

Experience

retail store management

5 years (Preferred)

Stock management

5 years (Preferred)

Work Location

In person