DA
Senior Manager Operations
Datamark, Inc. · Mumbai
PayPay not listed
WhereMumbaiMaharashtra
TypeFull time
Posted9 OctToday, via Adzuna
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
About this job
Key Responsibilities Operational Management Lead and manage daily BPO operations across both Voice and Non-Voice processes, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Develop, implement, and refine operational strategies that ensure high levels of efficiency, quality, and customer satisfaction. Oversee execution of production plans and monitor team performance metrics to drive continuous improvement. Handle high-level client escalations effec…
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