Customer Care Executive

Nexus Software System · Pune

Pay₹25,000–29,000a month, as listed

WherePuneMaharashtra

TypeFull time

Posted9 Oct18 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list20 named

Live chatCustomer records maintenanceCustomer communicationCustomer complaint handlingEmail communicationInbound customer enquiry call handlingDigital register maintenanceClient enquiry handlingInbound voiceClient record-keeping practicesClient data maintenance in CRMCustomer service through social mediaClient servicesB2B salesRecords creationCRM system proficiencyRoot cause analysisEscalation handlingClient interaction via phone callsCustomer data entry

About this job

Handle Inquiries: Respond promptly to customer queries via phone, email, live chat, and social media channels.
Resolve Issues: Investigate customer complaints, identify root causes, and provide accurate, timely solutions or escalations.
Maintain Records: Keep detailed, organized logs of customer interactions, transactions, inquiries, and comments in the CRM system.
Product Knowledge: Maintain an up-to-date, comprehensive understanding of company products, services, policies, and procedures.
Pay: ₹25,000.00 - ₹29,000.00 per month
Work Location: In person

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