Online Sales Executive

Role \& Responsibilities

• Online Targets - Meeting monthly sales target \& outperform him/herself.
• Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, and email \& convert them to purchases.
• Managing the Online Reputation of the brand by answering \& solving all consumer queries (Comments \& Direct Messages) via platforms like Instagram, Facebook, Twitter, LinkedIn \& so on.
• Focusing on reducing the First Response Time (FRT) along with successfully converting leads via the website or our physical stores.
• Converting maximum abandon cart orders by getting in touch with each client. While doing so, also prepare a list of feedback from such clients to improve the brand experience.
• Responsible for improving the brand CSAT \& NPS score. Working with the team on getting the right information and closing the tickets accordingly.

Skills

• 4-5 years of Online Sales experience
• Experience with CRM platforms like Salesforce, Zoho, Freshdesk, Limechat or similar ones.
• Ideally should come from fine jewellery or premium brands .
• Focuses on a quick turnaround time for maximum output.

Pay

₹40,000.00 - ₹60,000.00 per month

Application Question(s)

• Do you have experience in Jewellery / Apparels Industry?
• What is your current salary?
• Do you have Experience in Online Sales?

Work Location

In person