Receptionist cum Telesales executive - Hospitality Industry

Rashmi Engicon · Ahmedabad

Pay₹20,000–25,000a month, as listed

WhereAhmedabadGujarat

TypeFull time

Posted7 Oct20 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list63 named

Guest check-in and check-outHotel bookingCustomer records maintenanceCustomer complaint handlingPeriodic MIS report preparationInbound salesOutbound lead nurturingCollaboration with salesSales reportingCustomer relationship buildingIndividual booking creationInbound customer enquiry call handlingCancellation processing (reservation procedures)Coordination with sales teamsPhone communicationCall loggingClient detail updatesOperations coordinationSales performance reportingGreeting customersClient enquiry handlingHotel and accommodation guest check-inInbound voiceOpportunity managementKPI reportingOutbound telemarketingCross-departmental liaisonMetrics reportingManagement information reporting for salesClient data maintenance in CRMLead conversionHandling dissatisfied clientsVisitor check-inHotel and accommodation guest check-outBusiness etiquetteDaily operations report preparationStakeholder coordinationLead nurturingClient servicesPhone canvassingManagement information systemsTelesalesSales pipeline managementCRM system proficiencyTelemarketingMonthly sales quota achievementBooking modificationProfessional phone etiquetteStatus reportingAfter-call work proceduresSales activity reportingSales pipeline monitoringSales follow-upTeam coordinationOffice phone managementOrder booking managementOperational performance reportingSales data trackingReception managementCustomer account updatingFront office managementReservation managementCustomer data entry

About this job

Front Desk & Guest ReceptionWelcome guests professionally, manage check-in/check-out support, visitor handling and provide accurate information.15%2. Tele-Sales & Lead ConversionHandle inbound/outbound calls, explain rooms/packages/services, follow up with enquiries and convert leads into bookings.20%3. Reservation & Booking ManagementManage room/event/service enquiries, booking requests, cancellations, modifications and coordinate with the reservation team.15%4. Customer Service & Guest SatisfactionRespond promptly to guest queries and complaints and ensure a positive guest experience throughout the interaction.10%5. Follow-up & Sales AchievementFollow up with prospective customers, maintain lead pipeline and achieve monthly booking/revenue targets.15%6. Communication & Call HandlingHandle telephone calls professionally, transfer calls correctly and maintain proper call etiquette.5%7. CRM & Data ManagementUpdate enquiries, guest details, call records, booking status and follow-up remarks accurately in CRM/software.5%8. Billing & Payment CoordinationCoordinate with Accounts regarding advance payments, pending payments, invoices and booking confirmations.5%9. Coordination with DepartmentsCoordinate with Housekeeping, F&B, Sales, Accounts, Security and Operations to ensure smooth guest service.5%10. Daily MIS & ReportingPrepare daily enquiry, call, booking, conversion and revenue reports and submit them to the reporting manager.5%

Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person

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