Guest Service Associate – Front Office

Job Summary: We are looking for a Guest Service Associate – Front Office who will be the first point of contact for guests and responsible for providing efficient, courteous and professional service throughout their stay. The role will support smooth front desk operations and ensure a positive guest experience. Key Responsibilities: Welcome guests and assist with check-in and check-out. Handle reservations, room allocations and billing. Respond to guest queries, requests and concerns. Maintain guest records, profiles and preferences in the PMS. Coordinate with Housekeeping regarding room readiness. Handle cash, billing and shift closure procedures. Upsell rooms and promote hotel services. Maintain the cleanliness and presentation of the front desk and lobby. Follow hotel SOPs and service standards. Handle guest concerns professionally and escalate when required. Coordinate with Front Office and other hotel departments. Support the team during peak hours and high occupancy.