Customer Relationship Executive
SyamaDynamic Group · Kochi
Pay₹15,000–18,000a month, as listed
WhereKochiKerala
TypeFull time
Posted10 Oct20 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
Skills they list37 named
Customer feedback collectionReport preparationCustomer records maintenanceCustomer communicationCustomer complaint handlingAfter-sales serviceOutbound lead nurturingCollaboration with salesCustomer relationship buildingInbound customer enquiry call handlingCoordination with sales teamsCustomer serviceClient detail updatesClient enquiry handlingIn-person customer serviceInbound voiceInternal team coordination for query resolutionCross-departmental liaisonEnglishClient relationship developmentClient data maintenance in CRMAfter-sales issue resolutionHandling dissatisfied clientsClient feedback collectionDaily operations report preparationLead nurturingClient servicesCustomer service report generationCRM system proficiencyAutomotive diagnosticsInternal team coordination for issue resolutionSales follow-upTeam coordinationAfter-sales follow-upClient interaction via phone callsCustomer account updatingCustomer data entry
About this job
Handle customer enquiries through calls, WhatsApp and showroom visits.
Follow up on leads, test drives, bookings and vehicle deliveries.
Make service reminders and post-service follow-up calls.
Maintain customer records and update CRM/DMS regularly.
Coordinate with Sales and Service teams to address customer requirements.
Handle customer complaints and ensure timely resolution.
Collect customer feedback and support improvement of CSI/customer satisfaction.
Prepare daily follow-up and customer interaction reports.
- Job Type
- Full-time
- Pay
- ₹15,000.00 - ₹18,000.00 per month
Experience
- total work
- 1 year (Required)
- Customer service
- 1 year (Preferred)
Language
English (Required)
- Work Location
- In person
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