Customer Support Executive (CSE)

CUSTOMER SUPPORT EXECUTIVE

Roavion Automotive Pvt. Ltd.

Location

Kochi , Vyttila , Kerala

Type

Full-Time | Experience: 1–3 Years

ABOUT US

Autobacs India is a premium aftermarket automotive brand specializing in off-road builds, suspension upgrades, and custom projects. We source verified, authentic parts from Thailand, Japan, Italy, the USA, and China — and we've built 11 years of trust on that promise.

The standard we hold ourselves to is what happens after the sale. The fitment question answered in minutes. The delivery update that arrives before it's asked for. The rare transit issue handled without the customer lifting a finger. This role is the voice on the other end, and the reason people come back to us.

ROLE OVERVIEW

We're looking for a Customer Support Executive who takes full ownership of every customer conversation — from the first query to the final resolution. You are the single point of contact the customer never has to repeat themselves to.

RESPONSIBILITIES

Handling every customer conversation across WhatsApp, calls, and email — order queries, post-install follow-ups

Knowing order and delivery status yourself, before the customer asks

Managing returns, exchanges, and refunds — run to policy, closed clean, customer always knows where their money is

Documenting and escalating transit and courier issues without the customer repeating their story

Coordinating with sales, operations, and installation partners so the customer deals with one person throughout

Logging recurring query patterns and pushing them back into the process so they stop recurring

REQUIREMENTS

1–3 years in customer support, service, or client-facing operations

E-commerce, automotive, or premium retail experience preferred

Fluent in English and Malayalam — Hindi is a strong plus (customers across India)

Calm under pressure — a frustrated call at 8 am sharpens you, not rattles you

Willing to say "here's where it stands, here's what I'm doing about it" instead of hiding behind a template

Organised enough that nothing sits unanswered overnight

WHAT WE OFFER

Fast-growing company with a clear growth roadmap

Direct exposure to premium customer experience standards

Ownership culture — your follow-through defines the customer relationship

Competitive salary based on experience and performance

TO APPLY

Email

careers@roavion.com

Attach your resume and a brief note on how you handled a difficult customer situation and what the outcome was.

Pay

₹15,000.00 - ₹35,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Paid sick time

Paid time off

Provident Fund

Ability to commute/relocate

Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

How many years of experience do you have handling customer conversations via WhatsApp, phone calls, or email?

Have you ever dealt with a seriously unhappy customer? How did you handle it, and what was the outcome?

If a customer asks about their delivery status and you don’t have the information yet, what do you do?

Have you previously worked in an e-commerce, automotive, or premium retail company?

Language

English (Required)

Work Location

In person