Customer Relationship Executive

Customer Relationship Executive (CRE)

About Royal Drive

Royal Drive is a premium pre-owned automobile dealership committed to delivering quality vehicles and an exceptional customer experience.

Job Summary

Royal Drive is looking for a customer-focused Customer Relationship Executive (CRE) to manage customer enquiries, coordinate appointments, follow up on leads, and ensure smooth communication throughout the customer journey.

Key Responsibilities

Handle customer enquiries through calls and other communication channels.

Follow up on leads and coordinate customer appointments.

Maintain customer information, CRM records, and daily MIS reports.

Coordinate with sales teams to ensure timely responses to enquiries.

Ensure effective lead management and minimize lead leakage.

Build positive customer relationships and support customer satisfaction.

Requirements

0–2 years of experience in customer service, telecalling, or CRM; freshers may apply.

Good communication and interpersonal skills.

Basic computer knowledge and proficiency in MS Office.

Customer-oriented attitude with good follow-up and coordination skills.

Job Details

Company

Royal Drive

Location

Kochi, Kerala

Experience

0–2 Years

Employment Type

Full-time

Work Location

In Perso

Pay

₹16,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Paid sick time

Paid time off

Provident Fund

Work Location

In person