Customer Relationship Officer

Besteel Kummenchery ( Distributors of Tata Steel, Kerala) · Kochi

Pay₹9,600–32,000a month, as listed

WhereKochiKerala

TypeFull time

Posted12 Oct8 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list40 named

Customer feedback collectionOrder fulfilment coordinationCustomer records maintenanceCustomer communicationCustomer complaint handlingAfter-sales serviceCollaboration with salesCustomer relationship buildingCustomer retentionInbound customer enquiry call handlingCoordination with sales teamsClient detail updatesOperations coordinationClient enquiry handlingInbound voiceCustomer collection follow-upInternal team coordination for query resolutionMalayalamEnglishClient relationship developmentAfter-sales issue resolutionLocal languageHandling dissatisfied clientsCustomer payment remindersClient feedback collectionBusiness developmentRecords managementBachelor's degreeClient servicesCustomer relationship managementOrder assistanceLogistics order managementHindiAccount managementInternal team coordination for issue resolutionSales follow-upTeam coordinationAfter-sales follow-upClient interaction via phone callsCustomer data entry

About this job

Handle customer enquiries, calls, and follow-ups.

Maintain good relationships with existing customers and identify new business opportunities.

Coordinate with the sales, billing, and logistics teams to ensure timely order processing and delivery.

Address customer complaints and resolve issues promptly.

Follow up on pending orders, payments, and customer requirements.

Maintain customer databases, sales records, and follow-up reports.

Collect customer feedback and suggest improvements in service.

Support the sales team in customer retention and business development.

Pay: ₹9,600.00 - ₹32,000.00 per month

Ability to commute/relocate

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education

Bachelor's (Required)

Experience

Customer relationship management: 2 years (Required)

Language

English , Hindi, malayalam (Required)

Location

Kochi, Kerala (Required)

Willingness to travel

75% (Required)

Work Location: In person

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