Client Relationship Executive

Job Purpose

To maintain strong relationships with clients and ensure timely communication and updates, coordinate with internal departments to resolve client concerns and improve overall customer satisfaction.

Key Responsibilities

Client Communication: Act as the primary point of contact for clients and provide regular updates on project progress, milestones and scheduled activities.

Client Query Management

Receive, record, track and follow up on client queries, complaints,and requests until closure.

Progress Updates

Collect project progress reports from site teams and share approved updates with clients at agreed intervals.

Issue Resolution: Coordinate with the concerned departments to resolve construction delays, quality concerns, billing queries and other client-related issues.

Meeting Coordination

Schedule client meetings, record discussion points, circulate minutes and follow up on agreed action items.

Documentation: Maintain client communication records, complaint registers, meeting minutes, feedback forms and project handover documents.

Payment Follow-up: Coordinate with the Accounts team regarding payment schedules, outstanding dues and billing clarifications and communicate approved information to clients.

Customer Satisfaction

Collect client feedback at different project stages and identify opportunities to improve the customer experience.

Handover and After-Sales Support: Coordinate project handover, pending-work lists, defect rectification and post-handover complaints with the relevant teams.

Escalation

Escalate unresolved complaints, major delays, contractual disputes and sensitive client issues to the reporting manager.

Professional Conduct

Maintain courteous communication, confidentiality and a professional relationship with clients at all times.

Required Qualifications and Skills

Graduate/Diploma in any discipline.

Experience in customer service, CRM, or client coordination, preferably in the construction industry.

Good verbal and written communication skills.

Strong coordination, follow-up, and problem-solving abilities.

Working knowledge of MS Excel, email, reporting toolsl, and CRM software.

Ability to handle client complaints patiently and professionally.

Please send your CV to hrhead@sangroupglobal.com or contact 9072002556

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Health insurance

Leave encashment

Paid time off

Provident Fund

Work Location

In person