Customer Support Executive

Location

Vadodara, Gujarat

Salary Range

Job Description

Job Title

Customer Support Executive (CRM, Lead Generation & Business Development)

Location

Svaapta IT Ally Solutions Pvt Ltd.

Experience

0-1 Year

Qualification

BBA / MBA (Preferred)

Job Summary

We are looking for a dynamic and customer-focused Customer Support Executive who will be responsible for managing customer interactions, handling CRM systems, generating leads, and supporting business development and marketing initiatives. The ideal candidate should have strong communication skills, a proactive approach, and the ability to multitask in a fast-paced environmen

Key Responsibilities

Handle customer queries via phone, email, and chat in a professional manner

Maintain and update customer data in CRM systems accurately

Generate and qualify leads through calls, emails, and digital platforms

Follow up on leads and convert them into business opportunities

Support business development activities by identifying potential clients and opportunities

Coordinate with sales and marketing teams to align strategies and campaigns

Assist in executing marketing campaigns and tracking their performance

Build and maintain strong customer relationships to ensure high satisfaction

Prepare reports on customer interactions, leads, and conversion metrics

Resolve customer issues efficiently and escalate when necessary

Required Skills

Excellent verbal and written communication skills

Strong interpersonal and relationship-building abilities

Basic understanding of CRM tools (e.g., Salesforce, Zoho, HubSpot)

Good knowledge of lead generation techniques and sales funnel

Ability to multitask and manage time effectively

Problem-solving attitude with attention to detail

Basic knowledge of digital marketing concepts is a plus

Preferred Qualifications

BBA / MBA in Marketing, Business Administration, or related field

Prior internship or experience in customer support, sales, or marketing roles

Familiarity with CRM software and marketing tools

Key Attributes

Customer-centric mindset

Self-motivated and target-driven

Team player with a positive attitude

Willingness to learn and grow