Customer Service Representative

We are seeking a highly skilled Customer Service Agent who is fluent and proficient inEnglish to support real-time communication between our clients and the LPE (LimitedProficiency English) customer base. The CSR will facilitate accurate and culturallyappropriate interpretation services in verbal formats, ensuring clear understanding andeffective service delivery across various scenarios. This role requires exceptionallanguage skills, cultural sensitivity, and a strong customer service orientation. TheAgent will work closely with operations and support teams to assist in bridging anycommunication gaps and enabling high-quality interactions.Key Responsibilities

• Provide real-time verbal interpretation between LPE customers and Englishspeaking representatives, ensuring clarity and accuracy.
• Assist customers in understanding complex processes, instructions, or service information with clarity and empathy.
• Partner with the customer team to support interactions across different customer journeys (e.g., support calls, issue resolution).
• Maintain strict confidentiality and professionalism during calls.
• Help document and relay customer issues or needs clearly to internal stakeholders.
• Collaborate with team leads, QA teams, and operations to ensure consistent communication standards are met.
• Support training sessions or meetings involving participants when required.

Required Skills \& Qualifications

• Fluency and strong proficiency in English (spoken and written).
• Prior experience as a customer service agent, translator, or bilingual support agent preferred.
• Strong interpersonal and communication skills with the ability to manage conversations professionally and sensitively.
• Familiarity with interpreting in a customer service or operational environment is a plus.
• High level of attention to detail, particularly in conveying tone, intent, and context accurately.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Comfortable using digital tools such as Microsoft Teams, CRM platforms, or other communication systems.Preferred Qualifications
• Graduate
• Experience working with International Call Centre’s.
• Familiarity with industry-specific terminology (e.g., healthcare, finance, IT) depending on the nature of support.

Pay

₹10,000.00 - ₹48,000.00 per month

Work Location

In person