CRM Executive

Department: Customer Relationship Management (CRM) Industry: Real Estate / Property Job Type: Full-Time Experience: 1–3 Years Qualification: Graduate in any discipline Job SummaryWe are looking for a customer-focused and organized CRM Executive to manage customer relationships, coordinate post-sales activities, maintain customer records, and ensure a smooth customer experience throughout the property-buying journey. The candidate will act as a key point of contact between customers and internal departments to resolve queries and ensure timely communication and service. Key ResponsibilitiesManage customer relationships from booking to possession and beyond. Coordinate with customers regarding booking confirmations, payment schedules, outstanding dues, and documentation. Follow up with customers for timely payments and provide payment reminders as per company policy. Maintain and update customer information, booking details, payment records, and communication history in the CRM software. Coordinate with the accounts, sales, legal, construction, and project teams to resolve customer queries. Assist customers with agreements, registration, possession formalities, and other property-related documentation. Handle customer complaints, queries, and requests professionally and ensure timely resolution. Share regular updates with customers regarding project progress, construction status, possession timelines, and other important developments, as authorized. Maintain accurate MIS reports, customer databases, follow-up records, and pending-task reports. Ensure proper documentation and adherence to company policies and processes. Monitor customer satisfaction and maintain long-term customer relationships. Skills & QualificationsGraduate in any discipline; candidates with an MBA or a background in customer relationship management will be preferred. 1–3 years of experience in CRM, customer service, or the real estate industry preferred. Excellent verbal and written communication skills. Strong coordination, problem-solving, and customer-handling abilities. Working knowledge of MS Excel, email, and CRM software. Good organizational skills and attention to detail. Ability to handle multiple customer requests and meet deadlines. Knowledge of real estate documentation, payment schedules, and property registration processes will be an advantage.