Customer Support Executive (CSE)

INNOTECH INDUSTRIES is looking for an experienced Customer Support Executive to handle customer calls, resolve complaints and coordinate with internal teams to ensure customer satisfaction.

Key Responsibilities

• Handle incoming calls from existing customers.
• Listen to customer complaints regarding box quality, printing, quantity shortages and delivery delays.
• Coordinate with production and dispatch teams to resolve customer issues.
• Follow up with the concerned departments until complaints are resolved. - Provide customers with order status and delivery updates.
• Maintain customer details and complaint records using Excel.
• Inform management about serious complaints and unresolved issues.
• Maintain good relationships with existing customers through regular communication.

Candidate Requirements

• Minimum 3 years of experience in telecalling, customer support or customer service.
• Good Hindi communication skills; basic English preferred.
• Basic computer knowledge and MS Excel skills.
• Patient, polite and confident while speaking with customers.
• Good follow-up, coordination and problem-solving skills.
• Experience in manufacturing, packaging or B2B businesses will be preferred.

Pay

₹15,000.00 - ₹22,000.00 per month

Application Question(s)

• Do you have experience dealing with business customers (B2B)?
• How many years of experience do you have in customer support or telecalling?

Work Location

In person