Operations Executive – BNI Franchise (Delhi)

About the Role

The Operations Executive will be responsible for ensuring smooth day-to-day operations of the BNI franchise, supporting member engagement, chapter growth initiatives, event management, data management, training coordination, and franchise administration. The role requires strong organizational skills, attention to detail, relationship management abilities, and proficiency in technology tools.

The ideal candidate should be proactive, process-oriented, and passionate about helping business owners and professionals grow through networking.

Key Responsibilities

Member & Chapter Support

Support existing BNI chapters with operational requirements.

Maintain regular communication with chapter leadership teams.

Assist members with BNI systems, processes, and policies.

Monitor member engagement and participation.

Track chapter performance metrics.

Ensure timely resolution of member queries and concerns.

KPIs

Member response time

Member satisfaction score

Chapter compliance percentage

Member retention rate

Event & Training Coordination

Coordinate weekly, monthly, and quarterly BNI events.

Manage registrations and attendee tracking.

Coordinate venue bookings and vendor management.

Prepare event materials and presentations.

Ensure smooth execution of trainings, workshops, and visitor days.

Support regional conferences and annual events.

KPIs

Event attendance

Training participation rates

Event feedback scores

Event execution quality

Data Management & Reporting

Maintain accurate member database.

Update CRM and BNI systems regularly.

Generate weekly and monthly reports.

Track referrals, visitors, renewals, and chapter performance.

Maintain dashboards for franchise leadership.

KPIs

Data accuracy

Report submission timelines

CRM update compliance

Membership Renewals & Retention

Track upcoming member renewals.

Coordinate renewal campaigns.

Follow up with members approaching expiry.

Support retention initiatives and member success programs.

Maintain renewal pipeline reports.

KPIs

Renewal conversion rate

Renewal follow-up completion rate

Retention percentage

Visitor & Growth Management

Track chapter visitor statistics.

Coordinate visitor follow-ups.

Support chapter growth campaigns.

Maintain visitor-to-member conversion reports.

Assist in launching new chapters.

KPIs

Visitor conversion rate

Number of quality visitors

New member onboarding completion

Administrative Responsibilities

Manage calendars and meeting schedules.

Prepare meeting minutes and action trackers.

Coordinate internal team meetings.

Maintain documentation and compliance records.

Handle invoicing and payment follow-ups where required.

KPIs

Task completion rate

Documentation accuracy

Administrative efficiency

Required Skills

Technical Skills

Microsoft Excel (Advanced)

Google Workspace

CRM Software

PowerPoint Presentation Creation

Data Analysis & Reporting

Event Management Tools

Email Marketing Platforms

Soft Skills

Excellent communication skills

Strong organizational ability

Attention to detail

Time management

Problem-solving mindset

Relationship management

Professional telephone etiquette

Educational Qualifications

Graduate in Business Administration, Commerce, Management, Marketing, or related field.

MBA preferred but not mandatory.

Experience

Preferred

1–3 years experience in operations, administration, customer success, membership organizations, training companies, franchise businesses, or event management.

Additional Advantage

Experience with

Networking organizations

Business communities

Membership-based organizations

Franchise operations

CRM systems

Working Hours

Monday to Friday

9:30 AM – 6 PM

Saturday (2nd & last Saturday off)

Flexibility for early morning BNI meetings for learning and occasional Sat events

Compensation Structure

Fixed Salary

₹30,000 per month (depending on experience)

Performance Incentives after completion of probation period

Based on

Member retention

Renewal collections

Event participation

Data accuracy

Chapter support ratings

Ideal Candidate Profile

The ideal Operations Executive should be someone who

• Loves interacting with business owners and professionals
• Can manage multiple projects simultaneously
• Is highly organized and process-driven
• Enjoys working with data and reports
• Can handle event coordination independently
• Takes ownership and follows through on commitments
• Represents BNI values of professionalism, accountability, and relationship-building

Career Path

Operations Executive → Senior Operations Executive → Operations Manager → Franchise Operations Head → Area Director Operations

This structure is specifically designed for a BNI franchise operation focused on chapter growth, member retention, leadership support, and operational excellence.

Pay

₹30,000.00 per month

Application Question(s)

Are you based out of Gurgaon?

What is your CTC and notice period

How soon would you be available for an interview?

Work Location

In person