Senior Customer Service Advisor

We are seeking a customer-focused, passionate, and responsible Service Advisor to join our Royal Enfield Service Centre team. As a Service Advisor, you will be the primary point of contact for our customers and the face of the Royal Enfield brand at our workshop. Your role is to bridge the gap between our riders and our technical team, ensuring that every motorcycle receives top-tier care and every customer experiences the premium hospitality associated with the Royal Enfield community.Key Responsibilities

Customer Consultation: Greet customers warmly upon arrival, actively listen to their vehicle concerns, and understand their specific repair or maintenance requirements.

Job Card Management: Open accurate and detailed digital/physical job cards, documenting all customer complaints, vehicle details, and initial observations.

Estimation & Transparency: Provide riders with clear, transparent cost estimates for parts and labor, as well as realistic timelines for vehicle delivery.

Technical Coordination: Collaborate closely with Floor Supervisors and workshop technicians to explain customer complaints and ensure accurate diagnosis and repair execution.

Service Updates: Maintain regular communication with customers to provide progress updates, especially if additional necessary repairs are uncovered during servicing.

Value-Added Services: Inform and educate customers about genuine Royal Enfield parts, value-added service packages, extended warranties, AMC packages, and official motorcycle gear.

Final Quality & Delivery: Coordinate with the quality control inspector, thoroughly explain the final invoice details to the customer during vehicle delivery, and ensure all original complaints are successfully resolved.

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Flexible schedule

Internet reimbursement

Paid time off

Work Location

In person