Senior Front Office Executive – Resort

ob Summary

We are looking for a Senior Front Office Executive to join our resort team. The candidate will be responsible for managing front office operations, guest check-in and check-out, reservations, guest queries, billing coordination and ensuring an excellent guest experience.

The ideal candidate should have good communication skills, a pleasant personality and at least 2 years of experience in a hotel/resort front office environment.

Key Responsibilities

• Handle guest check-in and check-out procedures efficiently and professionally.
• Manage room reservations, cancellations and amendments.
• Welcome guests and provide professional assistance throughout their stay.
• Handle guest enquiries, requests, complaints and feedback promptly.
• Coordinate with Housekeeping, F\&B, Maintenance and other departments.
• Maintain accurate guest records and front office documentation.
• Handle billing, payments and coordinate with the Accounts Department.
• Monitor room availability and assist in maximizing room occupancy.
• Ensure proper handover of information between shifts.
• Maintain high standards of guest service and hospitality.
• Assist in supervising and guiding junior Front Office staff.
• Prepare daily front office reports and required MIS.
• Ensure proper telephone and email etiquette.
• Handle VIP guests and special requests professionally.
• Ensure compliance with resort policies and standard operating procedures.
• Support the Front Office Manager in smooth day-to-day operations.

Candidate Requirements

• Minimum 2 years of experience in Front Office operations in a hotel/resort/hospitality industry.
• Degree/Diploma in Hotel Management or relevant qualification preferred.
• Good communication skills in English.
• Knowledge of MS Office and hotel/resort PMS software is an advantage.
• Pleasant personality with good customer-service skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work in shifts, including weekends and holidays.
• Ability to handle pressure and manage multiple guest requests.
• Good grooming and professional appearance.
• Team player with strong coordination and follow-up skills.

Key Skills

Front Office Operations \| Guest Relations \| Check-in \& Check-out \| Reservations \| PMS \| Billing Coordination \| Customer Service \| Complaint Handling \| Hotel Operations \| Communication Skills \| Team Coordination

Benefits

• Free Accommodation
• Career growth opportunities
• Opportunity to work in a professional resort environment
• Employee-friendly working environment

Pay

₹18,000.00 - ₹25,000.00 per month

Benefits

• Commuter assistance
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person