Customer Coordinator - Home Textiles

Intertek India Pvt.Ltd · Gurugram

Pay₹35,000–40,000a month, as listed

WhereGurugramHaryana

TypeFull time

Posted20 Oct14 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list36 named

Revenue growthBusiness development managementDashboard developmentCustomer communicationPeriodic MIS report preparationCustomer relationship buildingBusiness intelligenceData analysis reportingOperations coordinationSpreadsheetsClient enquiry handlingCustomer satisfaction trackingProviding information to customersDashboard creation supportInternal team coordination for query resolutionCross-departmental liaisonMetrics reportingClient relationship developmentCollaboration with business operationsBusiness developmentBachelor's degreeStakeholder coordinationReport and presentation preparationClient servicesCustomer relationship managementStakeholder reportingManagement information systemsClient retention strategyManagement reportingProductivity softwareCustomer satisfaction improvementAccount managementInternal team coordination for issue resolutionClient liaisonTeam coordinationOperational performance reporting

About this job

Role & responsibilities

Customer Satisfaction: Timely response to customer queries, smooth sample registration and report delivery, and building long-term client relationships while maintaining and improving NPS.

Business Development: Support identification and development of new business opportunities and ensure retention of existing clients to drive revenue growth.

MIS & Reporting: Prepare meaningful MIS, dashboards, presentations, and customer insights to support management decision-making.
Coordination & Operations: Work closely with operations and marketing teams to resolve service issues and improve efficiency and productivity.

Standards & Performance: Ensure adherence to company policies and standards, achieve set goals improve employee competencies, enhance customer satisfaction, and contribute to increased business turnover

We are Looking for You with

Qualification: Any Graduate.
Relevant Experience: 3-6 years

Expertise at

Excellent Knowledge & experience in the field of Soft goods (textiles)in both physical and analytical parameters.

Proficient in Ms. Excel & PPT.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits

Life insurance

Provident Fund

Work Location: In person

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