Customer Relationship Manager

Job Summary

VPLAK India is looking for a Customer Relationship Manager to manage high-value customers, ensure excellent after-sales experience, and build long-term customer relationships. The role requires strong communication skills, coordination with internal teams, and a customer-first mindset.

Key Responsibilities

Handle walk-in, repeat, and premium customers professionally

Ensure excellent customer experience from enquiry to post-sales support

Maintain regular follow-ups for installations, deliveries, and service requests

Resolve customer complaints and escalations smoothly

Build long-term relationships to drive repeat sales and referrals

Coordinate with Sales, Operations, and Service teams

Maintain customer data, feedback, and CRM records

Upsell / cross-sell products where applicable

Required Skills & Qualifications

Graduate (Any discipline)

2–3years experience in Customer Relationship / Client Servicing / Retail CRM

Strong verbal & written communication skills

Customer-centric attitude with problem-solving ability

Comfortable handling high-value and demanding clients

Basic knowledge of CRM tools, Excel, WhatsApp & email communication

Hospitality, luxury retail, electronics, or showroom experience is a plus

Job Type

Full-time

Pay

₹20,000.00 - ₹30,000.00 per month

Work Location

In person