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Customer Care Executive (CCE)
Moxi Outsourcing · Noida
Pay₹20,000–35,000a month, as listed
WhereNoidaUttar Pradesh
TypeFull time
Posted22 Oct19 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list29 named
Customer records maintenanceComputer operationCustomer complaint handlingCustomer relationship buildingCustomer needs analysisPhone communicationClient detail updatesComputer literacyWriting skillsClient enquiry handlingLead generationOutbound telemarketingEnglishClient needs assessmentHandling dissatisfied clientsBusiness etiquetteClient servicesCustomer relationship managementProductivity softwareClient communication skillsProfessional phone etiquetteAfter-call work proceduresComplaint resolution call handlingCommunication skillsBusiness lead generationClient liaisonClient interaction via phone callsCustomer account updatingCustomer data entry
About this job
Key Responsibilities
Handle outbound calls
Understand customer requirements and provide accurate solutions.
Resolve customer queries and complaints professionally.
Maintain a high level of customer satisfaction.
Accurately update customer information and interaction details in the system.
Generate lead for sales manager
Maintain professionalism and proper communication throughout customer interactions.
Required Skills
Excellent verbal and written communication skills in English.
Good listening and problem-solving abilities.
Comfortable communicating with international customers.
Basic computer knowledge and proficiency in MS Office
Good interpersonal and customer-handling skills.
Eligibility
Freshers and experienced candidates can apply.
- Pay
- ₹20,000.00 - ₹35,000.00 per month
- Work Location
- In person
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