Customer Support Manager Internation Courier and Logistics

We are looking for an experienced Customer Support Manager to manage the company's customer support team and oversee daily logistics operations. The candidate will be responsible for ensuring smooth coordination between customer service, operations, and other departments while maintaining high customer satisfaction.

Key Responsibilities

Manage and supervise the entire customer support team.

Oversee daily logistics operations and ensure smooth workflow.

Handle customer complaints, escalations, and service-related issues.

Coordinate with operations, billing, and other departments.

Monitor shipment status, delivery updates, and customer queries.

Ensure accurate shipment documentation and timely reporting.

Monitor team performance and ensure timely resolution of customer issues.

Maintain strong relationships with domestic and international clients.

Identify operational issues and implement effective solutions.

Requirements

Bachelor's degree in any relevant field.

4–7 years of experience in customer support and logistics operations.

Experience in international logistics, courier, freight forwarding, or shipping is preferred.

Proven experience in team management and operational coordination.

Good knowledge of shipment documentation and logistics processes.

Excellent English communication skills (written and verbal).

Proficiency in MS Excel, MS Office, and email communication.

Strong leadership, problem-solving, and decision-making skills.

Pay

₹40,000.00 - ₹80,000.00 per month

Benefits

Cell phone reimbursement

Leave encashment

Paid sick time

Paid time off

Provident Fund

Work Location

In person