Front Office Associate

Job Summary

To ensure smooth front desk operations and deliver excellent guest service through professional communication, efficient check-in/check-out, and timely assistance.

Key Responsibilities

• Welcome guests and handle inquiries professionally.
• Manage guest check-in, check-out, and registration.
• Assist with reservations, room allocation, and guest requests.
• Handle guest billing, payments, and cashiering accurately.
• Coordinate with Housekeeping and other departments for guest requirements.
• Handle guest complaints and escalate issues when required.
• Maintain guest records, front desk reports, and shift handover.
• Follow hotel SOPs, grooming standards, safety, and security procedures.

Qualifications \& Skills

• 10+2 or a Diploma/Degree in Hotel Management.
• Good communication and interpersonal skills.
• Professional grooming and guest-handling abilities.
• Basic computer knowledge; PMS experience is preferred.
• Willingness to work in rotational shifts.

Key Performance Indicators (KPIs)

• Guest satisfaction.
• Accuracy of billing and documentation.
• Efficient check-in/check-out.
• Compliance with hotel SOPs and service standards.

Pay

₹11,000.00 - ₹13,000.00 per month

Benefits

• Food provided
• Paid sick time
• Paid time off

Education

• Diploma (Preferred)

Experience

• Hotel: 2 years (Preferred)

Language

• English (Required)
• Hindi (Preferred)

Work Location

In person