Front Office Associate

A Front Office Associate serves as the primary point of contact in a hospitality or corporate setting, managing guest check-ins/check-outs, reservations, and inquiries while providing exceptional customer service. They maintain a welcoming atmosphere, handle payments, address complaints, and ensure smooth, professional front desk operations to create a positive first impression.

Key Responsibilities and Duties

• Guest Services: Greet guests warmly, manage check-in/check-out, handle reservations via phone/email, and manage guest accounts.
• Operational Tasks: Process payments, handle currency exchange, assign rooms, issue keys, and maintain accurate room inventory records.
• Communication: Serve as the main communication hub, responding to guest inquiries regarding hotel services, local attractions, and travel.
• Problem-Solving: Proactively handle guest complaints and special needs with professionalism to ensure satisfaction.
• Coordination: Collaborate with housekeeping, maintenance, and security departments to facilitate guest requests. National Skill Development Corporation (NSDC)

Required Skills and Qualifications

• Communication: Excellent verbal and written skills for guest interaction.
• Technical Proficiency: Knowledge of Property Management Systems (PMS) like Opera, Cloudbeds, or RoomRaccoon, plus general office software.
• Professionalism: A friendly demeanor, strong grooming standards, and the ability to work under pressure.
• Experience/Education: Minimum of a high school diploma or equivalent, with previous hotel experience often preferred. National Skill Development Corporation (NSDC)

Common Qualifications

• High school diploma; a degree in hotel management is a plus.
• Previous experience in a customer service or receptionist role.
• Ability to stand for long periods.

Pay

₹10,000.00 - ₹18,000.00 per month

Benefits

• Food provided
• Paid time off

Application Question(s)

• What is your current in hand ?
• What is your notice period ?
• Do you have minimum 6 months experience in hotels ?

Experience

• Front Office : 1 year (Required)

Language

• English (Required)

Work Location

In person