Customer Relationship Executive
Customer Relationship Executive
Eatomics – Wellness Engineered Daily
- Location
- Bangalore
- Department
- Customer Relationship & Operations
- Employment Type
- Full-Time
About Eatomics
Eatomics is a health-focused meal subscription company committed to making everyday nutrition healthier, smarter, and more accessible. We deliver nutritionist-designed, freshly prepared meals tailored to individual health and wellness goals.
We are looking for an enthusiastic, energetic, and customer-focused Customer Relationship Executive who can take ownership of customer interactions, ensure customer satisfaction, and coordinate seamlessly across different business operations.
Roles & Responsibilities
- Customer Communication
- Handle customer queries and requests through phone calls, emails, and WhatsApp.
- Lead Conversion
- Follow up with incoming enquiries and convert interested prospects into customers. Lead generation is not required.
No Sales Targets: There are no mandatory sales targets. However, attractive incentives will be provided for every successful conversion, over and above the fixed salary.
- Complaint Management
- Listen to customer concerns, handle complaints professionally, and ensure timely and appropriate resolutions.
Single Point of Contact: Act as the primary point of contact for customers regarding deliveries, kitchen operations, administration, and other service-related matters.
- Cross-functional Coordination
- Coordinate with internal teams to ensure smooth operations and a seamless customer experience.
- Ownership & Accountability
- Independently manage assigned responsibilities and resolve day-to-day challenges without unnecessary dependencies.
- Learning & Adaptability
- Be willing to learn, adapt, and perform effectively in a fast-growing and challenging business environment.
Candidate Requirements
Excellent verbal and written communication skills.
Highly motivated, energetic, and proactive attitude.
Strong customer-handling and interpersonal skills.
Ability to learn quickly and adapt to changing situations.
Bachelor's Degree in any discipline.
Good coordination, problem-solving, and decision-making abilities.
Ability to work independently as well as collaboratively within a team.
Customer-first mindset with a strong sense of ownership.
Benefits & Perks
Competitive salary as per market standards.
PF & ESI benefits (after entity conversion).
Attractive incentives for every successful customer conversion.
Free diet and nutrition support from the company.
Monthly rewards and recognition for outstanding performance.
Fixed Sunday off.
Complimentary breakfast and lunch provided by the company.
Why Join Eatomics?
At Eatomics, you won't just be handling customer calls. You will be an important part of building customer relationships, improving service quality, and contributing to a growing wellness brand.
We value ownership, accountability, continuous learning, and people who take pride in delivering exceptional customer experiences.
Be part of a team that is making healthy living a daily habit!
Eatomics – Wellness Engineered Daily
- Pay
- From ₹25,000.00 per month
Benefits
Flexible schedule
Food provided
Paid time off
Provident Fund
- Work Location
- In person
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