Customer Relationship Executive

The Candles Brewhouse · Bangalore

वेतन₹25,000–32,000महीना, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारFull time

Posted13 Nov2 दिन पहले, SimplyHired से

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जो skills माँगे हैं32 लिखे हैं

Customer feedback collectionCustomer records maintenanceRecord-keepingCustomer communicationCustomer complaint handlingCustomer relationship buildingCustomer retentionCustomer complaint documentationWriting skillsRestaurant reservation managementGreeting customersClient enquiry handlingInternal team coordination for query resolutionClient relationship developmentFront-of-house coordinationHandling dissatisfied clientsClient feedback collectionBachelor's degreeHospitality industry experienceClient servicesConflict managementCRM system proficiencyProductivity softwareClient communication skillsInternal team coordination for issue resolutionRestaurant experienceCommunication skillsClient liaisonCross-functional communicationGuest greeting in food serviceReservation managementOnline reputation management expertise

इस job के बारे में

We are looking for a friendly, proactive and customer-focused Customer Relations Executive to ensure an excellent guest experience across our hospitality outlets. The candidate will be responsible for handling guest interactions, resolving complaints and building strong customer relationships.

Key Responsibilities

Welcome guests and ensure a pleasant dining experience.

Handle customer queries, feedback and complaints professionally.

Manage guest reservations, enquiries and special requests.

Coordinate with restaurant teams to resolve service-related issues.

Monitor customer satisfaction and collect guest feedback.

Build positive relationships with regular and VIP customers.

Handle online reviews and customer feedback across platforms.

Identify opportunities to improve guest experience and retention.

Maintain records of complaints, feedback and resolutions.

Required Skills

Excellent verbal and written communication.

Strong interpersonal and customer-handling skills.

Problem-solving and conflict-resolution abilities.

Professional attitude and positive personality.

Ability to work in a fast-paced hospitality environment.

Basic knowledge of MS Office and customer management systems.

Preferred Qualifications

Graduate in any discipline.

1–3 years of experience in customer relations, hospitality, hotels or restaurants.

Experience in handling guest complaints and customer engagement.

Pay: ₹25,000.00 - ₹32,000.00 per month
Work Location: In person

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