Customer Relationship Manager

We are looking for a Customer Relationship Manager (CRM) to manage customer interactions, improve customer satisfaction, and support sales and dealership operations. The ideal candidate should have strong communication and coordination skills, a customer-focused approach, and preferably experience in the automobile dealership industry.

Manage customer enquiries, leads, follow-ups, and relationship activities.

Coordinate with the Sales, Service, and Finance teams to ensure smooth customer experience.

Maintain regular follow-up with prospective and existing customers.

Handle customer queries, complaints, and feedback professionally.

Monitor lead status and ensure timely follow-up and conversion.

Maintain accurate customer records in CRM/DMS systems.

Coordinate vehicle bookings, deliveries, and post-sales follow-up.

Conduct customer satisfaction calls and collect feedback.

Support customer retention and referral activities.

Prepare and maintain daily/weekly/monthly CRM reports.

Ensure timely communication of offers, campaigns, service reminders, and dealership updates.

Identify customer concerns and coordinate with relevant departments for resolution.

Maintain high standards of customer service and professionalism.

Pay

₹40,000.00 - ₹50,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Provident Fund

Education

Bachelor's (Preferred)

Experience

Customer relationship management: 3 years (Preferred)

Work Location

In person