Customer Relationship Executive

We are looking for a Customer Relationship Executive who is confident, proactive, and customer-focused. The role involves managing customer relationships, understanding customer requirements, handling follow-ups, and identifying opportunities to support sales and business growth.

Key Responsibilities

Manage and maintain relationships with existing customers.

Handle customer enquiries and regular follow-ups.

Understand customer needs and recommend suitable products.

Manage B2B customer communication and relationships.

Identify upselling and cross-selling opportunities.

Follow up with prospective customers and generate repeat business.

Coordinate with internal teams for smooth order processing.

Maintain customer records, enquiries, and follow-up details.

Handle customer concerns and ensure timely resolution.

Support customer retention and sales targets.

Skills We’re Looking For

Strong customer-handling and relationship-building skills

Excellent verbal communication

Good interpersonal skills

Upselling and cross-selling skills

Negotiation skills

Confident and proactive

Ability to build long-term customer relationships

Experience & Qualifications

6 months to 1 year of experience in Customer Relationship Management, Sales, Business Development, or a similar role.

B2B customer-handling experience is preferred.

Experience in upselling and cross-selling will be an advantage.

Basic computer skills are required.

Familiarity with CRM/customer-record systems is an advantage.

Must be willing to work in-person at Vyttila, Kochi.

Pay

₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Language

Malayalam (Preferred)

Work Location

In person