Customer Relationship Executive

JD - Customer Relationship Executive

Company

HR Exports Private Limited – Shazia Rice

Job Title

Customer Relationship Executive

Department

Sales & Customer Relations

Location

NSP, Pitampura, Delhi

Employment Type

Full-Time

Educational Qualification

Bachelor’s or Master’s Degree in any discipline

Industry Preference

FMCG / Food & Beverage / Rice / Agri Products / Manufacturing

About the Role

We are looking for a Customer Relationship Executive to manage and strengthen relationships with our international customers, importers, and distributors. The role involves coordinating export orders, ensuring timely communication, resolving customer queries, and working closely with internal teams to deliver a smooth customer experience.

Key Responsibilities

Manage relationships with international customers, importers, and distributors.

Coordinate export orders from order confirmation to shipment and delivery.

Communicate order status, shipment schedules, and delivery updates to overseas customers.

Coordinate with International Sales, Logistics, Production, Dispatch, and Accounts teams for smooth order execution.

Resolve customer queries related to export orders, documentation, shipments, and deliveries.

Maintain accurate customer records and regularly update the CRM system.

Follow up on export payments, pending requirements, documents, and customer requests.

Prepare CRM reports, customer updates, and performance reports for management.

Collect and share customer feedback with relevant internal teams.

Monitor customer requirements and ensure timely follow-up.

Ensure exceptional customer service and build strong, long-term international business relationships.

Support the International Sales team in maintaining smooth and professional communication with overseas clients.

Desired Skills

Strong communication and interpersonal skills.

Good coordination and follow-up abilities.

Customer-focused approach with strong relationship-management skills.

Good knowledge of MS Excel, MS Office, and CRM systems.

Ability to coordinate with multiple departments and manage priorities.

Basic understanding of export orders and international customer coordination will be an advantage.

Good written and verbal English communication skills.

Why Join HR Exports Private Limited – Shazia Rice?

Opportunity to work with a growing FMCG and export-oriented company.

Exposure to international customers and global business operations.

Opportunity to develop expertise in Customer Relations, CRM, and Export Coordination.

Work closely with Sales, Logistics, Production, and Accounts teams.

Opportunity for professional growth in a fast-expanding business environment.

Apply Now

HR Contact

9218467144

Email

vikas@shaziarice.com

Join HR Exports Private Limited – Shazia Rice and become a part of our growing international business journey.

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person