Customer Relationship Manager (CRM)

VS eco power ltd · Delhi

Pagaar₹35,000–45,000mahina, jaisa likha hai

KahanDelhi

TypeFull time

Posted7 OctKal, SimplyHired se

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Jo skills maange hain59 likhe hain

Customer feedback collectionAutomotive operations experienceCustomer records maintenanceConversion rate trackingRecord-keepingCustomer complaint handlingOutbound lead nurturingCollaboration with salesSales reportingCustomer relationship buildingCustomer retentionCoordination with sales teamsPhone communicationClient detail updatesEnterprise SoftwareSpreadsheetsStakeholder liaisonSales pipeline reportingSales referralsSales performance reportingLead list managementClient enquiry handlingOpportunity managementEscalation managementInternal team coordination for query resolutionOutbound telemarketingCross-departmental liaisonClient relationship developmentManagement information reporting for salesClient data maintenance in CRMLead conversionHandling dissatisfied clientsClient feedback collectionLead management systemsBachelor's degreeStakeholder coordinationLead nurturingClient servicesPhone canvassingSales management systems proficiencyProspectingCRM system proficiencyProductivity softwareClient communication skillsTelemarketingEscalation handlingInternal team coordination for issue resolutionSales activity reportingCommunication skillsSales pipeline monitoringSales follow-upClient liaisonTeam coordinationCustomer acquisitionCross-functional communicationSales data trackingClient interaction via phone callsCustomer account updatingCustomer data entry

Is job ke baare mein

Position: Customer Relationship Manager (CRM) – Sales
Department: Sales
Location: Delhi
Experience: 0–3 Years
Employment Type: Full-Time

Job Responsibilities

Handle customer enquiries, leads, and follow-ups generated through various sources.

Coordinate with the Sales Team to ensure timely follow-up and proper lead management.

Maintain accurate customer records and update CRM/DMS regularly.

Make outbound calls to prospective and existing customers regarding enquiries, test drives, offers, and vehicle purchases.

Monitor lead status, follow-up schedules, and conversion reports.

Coordinate with Sales Consultants for pending customer cases and ensure timely closures.

Take customer feedback and maintain good customer relationships.

Assist in customer retention and referral activities.

Prepare daily/weekly/monthly sales and CRM reports.

Ensure proper coordination between customers, Sales Consultants, and management.

Handle customer complaints and coordinate with the concerned team for resolution.

Support the dealership in achieving customer satisfaction and sales targets.

Candidate Requirements

Graduate in any discipline.

1–3 years of experience in CRM, preferably in an automobile dealership.

Good communication and interpersonal skills.

Good knowledge of MS Excel and CRM/DMS software.

Strong follow-up and customer-handling skills.

Presentable, confident, and target-oriented.

Candidates with automobile/dealership experience will be preferred.

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits

Cell phone reimbursement

Work Location: In person

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