Customer Care Executive

We are seeking a compassionate and dedicated Customer Care Executive for our company services. The ideal candidate will possess excellent communication skills and fluency in Tamil, Malayalam, and English. This role involves engaging with clients, understanding their needs, and ensuring a seamless experience throughout the process.

Key Responsibilities

Client Interaction

Handle inquiries via phone, email, and in-person meetings.

Understand the preferences and requirements of clients to provide personalized service.

Relationship Management

Build and maintain strong relationships with clients.

Regularly follow up with clients to update and gather feedback.

Database Management

Maintain accurate and up-to-date records of client profiles.

Problem Resolution

Address client concerns or issues promptly and empathetically.

Offer solutions that ensure client satisfaction.

Administrative Tasks

Manage appointments and scheduling.

Prepare reports on client engagement and progress.

Skills and Qualifications

Language Proficiency

Fluency in Tamil, Malayalam, and English (both verbal and written).

Experience

Previous experience in customer service or a social service-related field is preferred.

Interpersonal Skills

Strong listening, empathy, and problem-solving abilities.

Technical Skills

Proficiency in basic computer applications.

Personality

Warm, approachable, and patient.

Job Type

Full-time

Pay

₹15,000.00 - ₹25,000.00 per month

Education

• Higher Secondary(12th Pass) (Preferred)

Experience

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language

• English (Preferred)
• Tamil (Required)
• Malayalam (Preferred)

Work Location

In person