Customer Care Executive

Simplex E-mart Private Limited · Hyderabad

Pagaar₹10,000–15,000mahina, jaisa likha hai

KahanHyderabadTelangana

TypeFull time

Posted2 Oct9 din pehle, SimplyHired se

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Jo skills maange hain25 likhe hain

Customer communicationCustomer complaint handlingAfter-sales serviceCollaboration with salesCustomer relationship buildingCoordination with sales teamsStandard operating procedures implementationOperations coordinationCustomer satisfaction trackingIn-person customer serviceCustomer feedback analysisEscalation managementGap analysisCross-departmental liaisonAfter-sales issue resolutionCollaboration with business operationsHandling dissatisfied clientsQuality assuranceAchieving service-level targetsContinuous improvementClient servicesQuality improvementCustomer relationship managementInternal team coordination for issue resolutionTeam coordination

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Key Responsibilities

Ensure superior in-store and post-sale customer experience
Monitor customer feedback, complaints, and service gaps
Drive customer delight initiatives and service standards
Handle critical escalations within TAT
Coordinate with Sales, Service, Accounts & Operations teams
Reduce repeat complaints and improve closure quality
Implement CX SOPs across showroom
Ensure adherence to billing, delivery, and service commitments
Standardize customer handling processes
Analyze feedback, Customer Satisfaction reviews
Identify patterns & improvement areas & recommend suitable suggestions
Ensure seamless customer journey

Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person

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