Customer Relationship Associate

Company Name

Barbrik Project Limited

Job Title

Customer Relationship Manager (CRM)

Job Location

Raipur, Chhattisgarh

Department

Customer Relationship Management

Salary

As per experience and company standards

Employment Type

Full-Time

Job Summary

We are looking for a confident and customer-oriented Customer Relationship Manager (CRM) with excellent English communication and fluency to manage customer relationships, handle inquiries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate should have strong interpersonal skills, a professional attitude, and the ability to communicate effectively with clients and internal teams.

Roles and Responsibilities

• Manage customer relationships and maintain effective communication with clients.
• Handle customer inquiries, complaints, feedback, and service requests professionally.
• Communicate fluently in English through phone calls, emails, and meetings.
• Maintain regular follow-ups with customers to ensure timely resolution of their concerns.
• Coordinate with internal departments to address customer requirements and issues.
• Maintain accurate customer records, interaction logs, and CRM database updates.
• Prepare customer reports, feedback summaries, and follow-up status reports.
• Ensure a positive customer experience and build long-term customer relationships.
• Monitor customer satisfaction and identify opportunities to improve service quality.
• Handle customer escalations professionally and ensure timely resolution.

Required Qualifications \& Skills

• Graduate in any discipline; a degree in Business Administration or a related field is preferred.
• Excellent English speaking and writing skills are mandatory.
• Strong verbal communication, presentation, and interpersonal skills.
• Good proficiency in MS Office, especially Excel, Word, and Outlook.
• Knowledge of CRM software and customer management tools is preferred.
• Strong problem-solving, coordination, and follow-up skills.
• Ability to handle multiple tasks and communicate professionally with clients.
• A customer-focused approach with a positive attitude.

Experience

• 2–4 years of experience in Customer Relationship Management, customer service, client coordination, or a similar role is preferred.
• Freshers with excellent English fluency and strong communication skills may also be considered.

Preferred Candidate Profile

• Fluent and confident in spoken English.
• Professional personality with good client-handling skills.
• Strong email drafting and telephone etiquette.
• Presentable, proactive, and capable of managing customer relationships independently.

How to Apply

Interested candidates can share their updated CV through

WhatsApp

+91 92326 14176

Email

barbrikprojectlimitedmn@gmail.com

Pay

₹15,000.00 - ₹20,000.00 per month

Work Location

In person