Customer Relationship Executive

• Handle customer queries and complaints related to machinery, products, installation, and after-sales service.
• Coordinate with customers regarding machine details, pricing, product specifications, and business setup requirements.
• Follow up with new and existing customers regarding inquiries, quotations, orders, and purchases.
• Coordinate machine demonstrations, customer visits, and factory/showroom visits whenever required.
• Assist customers with order processing, billing documentation, payment follow-ups, and delivery coordination.
• Coordinate with the technical and service teams to resolve machinery-related issues and customer complaints.
• Ensure timely resolution of customer service requests and provide regular updates to customers.
• Follow up with customers after machine delivery and installation to ensure satisfaction.
• Maintain proper records of customer inquiries, leads, orders, payments, machine deliveries, and service requests.
• Coordinate with the sales, accounts, technical, production, and dispatch teams to ensure smooth business operations.
• Prepare and maintain daily customer follow-up reports, sales inquiry reports, and monthly performance reports.
• Build and maintain good relationships with customers and provide a positive customer experience.
• Support the sales team in converting customer inquiries into confirmed orders through regular follow-ups.
• Handle WhatsApp inquiries, phone calls, and customer communications professionally.

Required Skills \& Qualifications

• Good communication skills in Hindi; basic English communication is an advantage.
• Basic computer knowledge, including MS Excel, Word, and email.
• Good phone-handling and customer relationship management skills.
• Ability to manage customer follow-ups and maintain accurate records.
• Problem-solving skills and a customer-focused attitude.
• Previous experience in customer support, sales coordination, or office administration is preferred.

Pay

₹9,600.00 - ₹15,000.00 per month

Work Location

In person