Customer Support Executive – Seller Support

Customer Support Executive – Pune

Location

Pune, Maharashtra

Work Mode

Work from Office

Process

Seller Support

Salary

Up to ₹32,000 CTC per month

Working Days

5.5 days per week

Shift

Rotational

Week Off

Rotational

Cab Facility

Both-side cab facility available for applicable shifts

Job Description

The role involves assisting sellers with their queries, providing accurate information, and resolving service-related issues while maintaining professional communication and service quality.

Key Responsibilities

Handle seller queries and provide appropriate solutions.

Understand customer concerns and assist with issue resolution.

Maintain accurate records of customer interactions.

Follow company procedures and service quality guidelines.

Escalate unresolved issues to the relevant department.

Maintain professional communication throughout customer interactions.

Eligibility Criteria

For Candidates with Seller Support or E-commerce Experience

Experience in seller support, e-commerce support, or customer service.

Domestic or international customer service experience may be considered.

Good English communication skills at B2 level or above.

For Candidates from Other Customer Service Backgrounds

International customer service experience required.

B2+ English communication skills.

Good verbal and written communication.

Strong customer-handling and problem-solving skills.

Interview Process

HR Interview, Communication Assessment, and Operations Interview.

Application Details

Interested candidates can share their updated resume at

Email

jitu@medhbs.com

Contact

8709894784

Pay

₹30,000.00 - ₹32,000.00 per month

Work Location

In person