CO
Customer Support Executive (CSE)
Cosmic Byte · Pune
Pay₹18,000–26,000a month, as listed
WherePuneMaharashtra
TypeFull time
Posted29 Oct3 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list28 named
Customer records maintenanceCustomer complaint handlingCustomer relationship buildingEmail communicationInbound customer enquiry call handlingCustomer complaint follow-up verificationPhone communicationClient detail updatesClient enquiry handlingInbound voiceInternal team coordination for query resolutionCross-departmental liaisonClient relationship developmentMaster's degreeBusiness etiquetteClient servicesCustomer relationship managementOrder assistanceProviding product informationClient communication skillsProfessional phone etiquetteInternal team coordination for issue resolutionComplaint resolution call handlingClient educationClient liaisonClient interaction via phone callsCustomer account updatingCustomer data entry
About this job
Handle customer inquiries through phone calls, emails, and messages. Resolve customer complaints and provide appropriate solutions. Provide accurate information about the company’s products and services. Assist customers with orders, payments, and service-related issues. Maintain a professional and polite attitude while communicating with customers. Follow up with customers to ensure their issues are resolved. Maintain customer records and update information in the system. Ensure customer satisfaction and build positive customer relationships. Coordinate with other departments to resolve customer issues. Provide timely and effective customer support.
- Pay
- ₹18,000.00 - ₹26,000.00 per month
- Work Location
- In person
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