FRONT DESK ASST MANAGER - NISHIGANDH RESORT -PUNE AT KOYNA DAM

Matrix Intertech Pvt.Ltd. · Pune

Senior

Pay₹20,000–25,000a month, as listed

WherePuneMaharashtra

TypeFull time

Posted26 Oct8 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list44 named

Diploma – Hotel ManagementGuest check-in and check-outCustomer communicationCustomer complaint handlingBudget managementResort experienceResort hotel experienceStandard operating procedures implementationOperations coordinationUpsellingGreeting customersClient communicationReal-time guest complaint resolutionHotel and accommodation guest check-inCross-departmental liaisonSafety policy enforcementFront-of-house coordinationHandling dissatisfied clients12th PassHotel and accommodation guest check-outSupervising experienceHousekeeping coordinationFinancial operations managementStakeholder coordinationClient servicesHospitality ManagementBachelor's degree – Hospitality ManagementForecastingBudgetingMultidisciplinary collaborationClient communication skillsCross-functional collaborationDiplomaEscalation handlingInternal team coordination for issue resolutionCash handlingHotel safety proceduresBHMClient liaisonTeam coordinationComplianceCross-functional communicationReception managementFront office management

About this job

Guest Experience & Service Recovery: Act as the primary service champion, greet VIP guests, oversee check-in/check-out flows, and resolve escalated guest complaints.

Cross-Departmental Coordination: Partner closely with Housekeeping (for room turnarounds and status updates), Maintenance, and Food & Beverag.

Financial & Revenue Management: Monitor daily house counts, room occupancy forecasts, upsell performance, cash drawer audits, and department budgets

Policy & Compliance: Enforce standard operating procedures (SOPs), cash-handling rules, and safety/security protocols.

Education: A Bachelor’s degree or Diploma in Hospitality Management, Hotel Administration, or a related field (though high school diplomas paired with extensive experience are often accepted.

Experience: Typically 2 to 5+ years of progressive front-desk or supervisory experience in a hotel or resort environment.

Exceptional communication, problem-solving, emotional intelligence, and composure under pressure.

Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person

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