Customer Support Executive (CSE)

Experience

Fresher to 1 Year

Location

Surat, Gujarat

Qualification

Any Graduate

Job Responsibilities

Handle customer inquiries through phone calls, WhatsApp, and emails.

Respond to customer queries and provide appropriate solutions.

Maintain good relationships with existing customers.

Coordinate with internal departments to resolve customer complaints.

Follow up with customers regarding orders, deliveries, and services.

Maintain customer records and update information in the system.

Ensure customer satisfaction through timely communication and support.

Handle customer feedback and escalate issues whenever required.

Required Skills

Good verbal and written communication skills.

Basic knowledge of MS Excel and MS Office.

Good telephone etiquette and customer-handling skills.

Positive attitude and willingness to learn.

Basic computer knowledge.

Work Location

In person